Support from the start
Get your team comfortable with Harbour, with installation, training and practical help as you settle into your new system.
The Harbour benefits
Smarter conversations. A smoother working day.
Make your phone system part of a smarter workflow. Harbour connects your customer information, keeps your team within reach and helps you see where service can improve.
Built around your business
Why choose Harbour?
Room to grow
Build a setup around the way you work today, with the flexibility to bring more people and locations into the conversation as your business grows.
Your team, within reach
Help colleagues stay connected across the office, home and days on the move, with business calling tools they can use wherever work happens.
More from every conversation
Smart features your team will actually use.
Make hold time profitable
On-Hold Marketing
Give callers something useful while they wait. With Harbour, your on-hold messages can introduce services, answer common questions and guide people towards the right team.
- Targeted custom messages that inform and add value for your callers.
- Professional background music that keeps callers on the line.
- Build your on-hold schedule and auto-attendants that are actually useful.
Instant customer insight
CRM Integration
A helpful conversation starts with context. Connect your compatible CRM to Harbour so your team can see who is calling and pick up where the last conversation left off.
- Customer records and notes pop up automatically when they call.
- Save time and avoid awkward blunders with instant caller info.
- Build loyalty and win sales by showing you’ve been paying attention.
Work from anywhere
Softphone App
Your business number can travel with you. The Harbour softphone app gives your team a familiar way to handle calls across their working day, whether they are at a desk or away from the office.
- Turn any laptop, tablet or mobile into a working business line.
- See colleague availability in real time, wherever they are.
- Start group calls and share files in a couple of clicks.
See every call
Call Reporting
Understand what is happening on your phone lines. Harbour call reporting helps you spot busy periods, review missed calls and plan follow-ups with a clearer picture of your team’s activity.
- Real-time analytics on every inbound and outbound call.
- Spot missed and unreturned calls before they become lost leads.
- Schedule reports and make decisions with data, not guesswork.
Turn calls into opportunities
Call Recording
Keep a useful reference for the conversations that matter. With Harbour call recording, your team can revisit details, coach colleagues and review customer queries with the conversation to hand.
- Train new starters with real call reviews, not role-play.
- Keep accurate records to support regulatory compliance.
- Resolve disputes quickly with documented conversations.
FAQs
Questions? We’ve got answers.
Do you offer installation?
From setup to success, we’ve got you covered. We provide professional installation and on-site training, so your team is ready from day one.
Can I keep my existing phone numbers?
Yes. Keep your numbers and upgrade everything else. We handle number porting so switching is smooth and stress-free.
Who are your services designed for?
UK SMEs that want more from their phones. Our solutions scale with you: big-business reliability with small-business flexibility.
What features are included?
Not just calls, total communication control. Call recording, call reporting, CRM integration, WhatsApp connectivity and remote working tools come ready to streamline your workflow.
What happens if there’s a service outage?
Our network is built for very high reliability. If the unexpected does happen, failover options like call forwarding reroute calls to mobiles or alternative numbers so you stay connected.
What support do you offer?
Real support from real experts. A dedicated team is ready to help when you need it most. Fast fixes, no runarounds.
How much does it cost?
Pricing is built around your business, with no up-front fees. Get in touch for a quote tailored to your team.
How secure is the system?
Security is the foundation of everything we do. We use encryption, anti-fraud measures like toll fraud protection, and constant monitoring to keep your business safe.
Are you PCI compliant?
Yes. Our systems are fully PCI compliant, so sensitive payment data stays protected.
Switching is the wise move.
Move your numbers across without the stress and get a phone system that grows with you, backed by real support from real experts.
Let’s Chat Today